How it works

We build it with you.

You don't set anything up yourself. We learn how your business runs, build your receptionist around it, and keep improving it with you.

From first call to live.

Five steps. Most of the work is ours.

Learn.

We start by learning how your business really runs: your services and prices, your staff, your hours, and the rules you follow, like which services need a consultation first.

Your part: about three minutes of starter questions, then a call with us. The full setup questions take most people 20 to 30 minutes. Answer them now, or after we talk.
Build.

Once the agreement is signed, we build your receptionist around your business. We connect it to your booking system, so it can book, move and cancel appointments while the caller is still on the line.

Your part: nothing. If anything is unclear, we ask.
Test.

We test it on a separate test line, never your real one, calling it the way your clients do. You call it too. Nothing goes live until you're happy.

Your part: call the test line and tell us what you'd change.
Go live.

You forward your calls to it, and your number stays yours. It answers, books, and puts callers through to your team when they ask for someone or need something it isn't set up to handle.

Your part: forward your calls. We walk you through it.
Improve, together.

Calls land on our dashboard as they happen. We review them, fix what needs fixing, test each fix on the test line first, and tell you what changed. You hear from us before you reach your plan's minutes.

Your part: tell us what your clients say. We keep making it better with you.

Here's everything we ask of you, and everything we take off your plate.

Short, and mostly at the start.

Everything else, before and after it goes live.

Not a template with your name on it. It learns the details that make your business yours.

Your services
What you offer, what it costs, and how long each one really takes.
Your team
Who works when, and who does which services.
Your hours
Open hours and closed days, for each location.
Your rules
Things like a consultation before certain services, or how cancellations work.
Your regulars
Returning callers are recognized by their phone number.
Your locations
More than one? It asks callers which one they want.

No new software for your team. Bookings land where they already look.

Phorest: It books, moves and cancels appointments while the caller is on the line.
Cal.com: Built to find open times and book.
Something else?: Ask, and we'll give you a straight answer.

About three minutes of starter questions. We read every answer and reach out.