Terms of Use

Effective date: October 17, 2026 · Last updated: October 20, 2026

1. Your signed agreement comes first

If your business has a signed Master Services Agreement with Powered by Kalon, LLC, that agreement governs and controls over these Terms wherever the two differ.

2. Who we are

These Terms are between you and Powered by Kalon, LLC, a Georgia limited liability company ("Kalon," "we," "us"). They cover our website, our questionnaire, our client dashboard, and our Kalon Alerts text messages.

3. Using the website and questionnaire

• Please give accurate answers. We set up your assistant from what you tell us, and a wrong answer can lead to a wrong booking or a wrong answer to a caller.
• Don't put passwords or card details in the questionnaire. We set up access to your systems with you directly.
• Your link to finish the questionnaire later is private. Anyone with it can see and change your answers, so don't share it.

4. AI can be wrong

• The assistant is AI. It can misunderstand a caller or give a wrong answer. Check important details, such as appointment times, prices, and policies, before relying on them.
• It is not for emergencies. It can't call emergency services. Anyone with an emergency should call 911.
• We don't promise any particular result, such as a number of bookings or answered calls.

5. Acceptable use

You agree to follow our Acceptable Use Policy, which also points to the rules of the providers that make the service work.

6. Client dashboard

The client dashboard is by invitation. If we give you a login, keep it to yourself, and tell us right away if you think someone else has used it.

7. What belongs to whom

Our website, software, and designs belong to Kalon. Your business information and your callers' information belong to your business; we use them only to provide the service, as our Privacy Policy describes.

8. Other companies' services

The service relies on other companies, listed on our service providers page. If one of them has an outage or changes its service, it can affect ours.

9. No warranties, limited liability

The website and its contents are provided "as is." As far as the law allows, Kalon is not liable for indirect or consequential losses, such as lost profits or lost bookings, from using the website. For clients, the limits in your signed agreement apply.

10. Disagreements

• These Terms are governed by the laws of the State of Georgia.
• If we disagree, we'll first try to work it out together, then through mediation, before anyone goes to court.
• Any court case belongs in the state or federal courts for Gwinnett County, Georgia.
• Any claim must be brought within one year after it arises.

11. Kalon Alerts: text message program

• Program name: Kalon Alerts, sent by Powered by Kalon, LLC.
• Who can join: owners, managers, and staff (such as stylists and other service providers) of businesses that use a Kalon AI receptionist. Each person signs up for their own mobile number. A business can't sign up its staff, and signing up is never a condition of using Kalon or of anyone's job.
• What we send: late-client notices (when one of your clients calls the business to say they're running late); for owners and managers, usage alerts (how many of the month's call minutes the business has used) and notices when the service has a problem. No marketing or promotional messages.
• Sample message: "Kalon Alerts: Your 2:30 PM client Jane D. called and is running about 10 min late. Reply STOP to opt out."
• How to join: on our Kalon Alerts sign-up page, by entering your name, workplace, and mobile number and ticking a box that starts unticked.
• How often: Message frequency varies, usually 1–5 per day, depending on how many of your clients call about running late.
• Cost: Message and data rates may apply.
• Help: reply HELP, or email poweredbykalon@gmail.com.
• To stop: reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You'll get one message confirming you've been removed, and no more after that. You can also email us. To join again, reply START or sign up again.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your number. We never share it for marketing.

12. Changes and contact

If we change these Terms, we'll update the date at the top. Questions: poweredbykalon@gmail.com.